|
|
 |
DIANE B. GOETZE
EDUCATION
North Seattle Community College, Webmaster Certificate (2001-2002)
Stanford University, MA in Latin American Studies (1996-97)
Pitzer College, BA in Psychology (1990-94)
Institute for Central American Development Studies (ICADS), Costa Rica (1993)
TECHNICAL SKILLS
- Web Design: HTML, Javascript, VBScript, ASP, Photoshop, Illustrator, QuarkXpress (experienced)
- Programming: C++, Java (beginner)
- Other: MS Office Applications, Internet research (experienced)
return to top
EMPLOYMENT EXPERIENCE
BeauTech
Solutions, Seattle, WA
Business Owner, Entrepreneur, 2001-present
- Develop a project plan to design, develop and maintain professional, creative web sites from start to finish.
- Specialize in creating or improving web sites for hobbyists and small to medium sized businesses worldwide using the technical skills listed above.
- Communicate effectively with clients to ensure satisfaction with the end product.
- Examples of work available at www.beautechsolutions/projects.
Amazon.com, Seattle, WA
Customer Service, Special Operations Lead and Supervisor, 1999-2001
- Supervised and lead a team of 15 Special Operations CS Representatives.
- Created online training program for a specialized group of CS Representatives.
- Designed and maintained various internal online reference pages.
- Communicated effectively with other CS groups, such as Managers, Project Managers and other Special Operations teams to ensure efficiency.
- Liaison with the Electronics business product departments, providing timely feedback from customers and CS representatives about the web site.
Youth for Understanding (YFU) International Exchange, Los Altos, CA
Community Relations Coordinator, 1997-1999
- Planned and conducted a community outreach program designed to encourage high school students to participate in international exchange.
- Designed international exchange recruitment presentation and spoke up to 30 times per week with groups of up to 150 high school students.
- Developed working relationships and maintained communication with high school teachers, administrators, and volunteers.
- Coordinated and managed trainings and orientations throughout 4 states for over 200 high school students preparing to study overseas.
- Recruited and interviewed host families for international exchange students.
- Managed and motivated volunteer workers.
Bay Area Youth Centers, San Leandro, CA
Child Care Worker and Counselor, 1994-1996
- Acted as primary caretaker for up to 6 adolescents in crisis.
- Assisted in stabilizing and maintaining behavior of teenagers in crisis.
- Worked with a team to create and maintain a program that would benefit the children individually and as a group.
return to top
VOLUNTEER EXPERIENCE
The VIEW Foundation, Toronto, Canada (Costa Rica project)
Project Leader, July 1997
- Lead a group of 13 North American high school students during a 3 week volunteer program in the Monteverde Cloudforest and other parts of Costa Rica.
- Responsible for the safety of the group and communications between the group and the local community in Spanish.
- Managed an $8000 budget and maintained an expense log.
Fray Bartolome de las Casas Human Rights Center, Chiapas, Mexico
International Peace Observer, January 1996; January 1997
- Traveled to remote indigenous communities as a neutral observer during the conflict between the Zapatista Army and the Mexican military.
- Worked with community leaders to organize their supplies.
- Reported on the human rights situation and living conditions in indigenous communities.
Nicaragua Center for Community Action (NICCA), Oakland, CA
Volunteer, October 1994-September 1996
- Edited and produced layout design for quarterly Bulletin using QuarkXpress.
- Wrote articles for the Bulletin on current Nicaraguan social and political issues.
The Cuba Project, Claremont, CA
Member and Organizer--Claremont Colleges independent study, January-May 1994
- Researched and studied the history of U.S.-Cuba relations.
- Provided educational events in the community about the embargo on Cuba.
- Participated in fundraising over $5000 for students to be involved in an educational trip to Cuba.
return to top
|
|
